Shipping policy
This Shipping Policy explains how orders placed through cheerprom.shop are processed, shipped and delivered.
Please review this policy before placing an order.
Free Standard Shipping
cheerprom.shop provides:
Free Standard Shipping on all orders.
There is no standard shipping charge for qualifying orders placed through our website.
The applicable order total and shipping information will be displayed during checkout.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days.
This timeframe is an estimate for normal delivery conditions.
Calendar days include weekends and public holidays for purposes of expressing the estimate, although carriers may not process or deliver parcels on every calendar day.
Processing and Delivery
An order may pass through several stages before delivery, including:
- Order confirmation;
- Payment verification;
- Order processing;
- Product preparation;
- Packaging;
- Transfer to a fulfilment or logistics provider;
- Carrier transportation; and
- Final delivery.
The overall estimated delivery period is intended to give customers a reasonable expectation of when their order may arrive.
Order Confirmation
After an order is submitted, customers may receive a confirmation email containing relevant order information.
Customers should check:
- Product selection;
- Size or variation;
- Quantity;
- Name;
- Delivery address; and
- Contact information.
Any error should be reported promptly to:
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
This may include, where relevant:
- Recipient name;
- House or building number;
- Street;
- Flat or unit number;
- City;
- County;
- Postcode; and
- Country.
Incorrect or incomplete address information may cause delivery problems.
If an address error is reported before dispatch, we will make reasonable efforts to assist, although an amendment cannot be guaranteed once fulfilment has begun.
Dispatch Notification
Where tracking or dispatch information is available, customers may receive an electronic shipping notification.
Tracking information may not become active immediately after a label is generated.
Carrier systems may require additional time to register the first tracking event.
Tracking
Where tracking is provided, customers should use the available tracking information to follow the progress of their shipment.
Tracking may occasionally display limited or delayed information while the parcel is:
- Moving between logistics centres;
- Awaiting a carrier scan;
- Passing through customs;
- Transferring between carriers; or
- Approaching final delivery.
A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.
Delivery Estimates
The 15–20 calendar day timeframe is an estimate rather than an absolute guarantee.
Delivery may occasionally take longer because of circumstances such as:
- Carrier disruptions;
- High seasonal order volumes;
- Public holidays;
- Severe weather;
- Transport disruption;
- Customs procedures;
- Security inspections;
- Local delivery restrictions;
- Incorrect address details;
- Failed delivery attempts;
- Unexpected logistics events; or
- Other circumstances outside our reasonable control.
We will not use these circumstances to remove any statutory right available to a customer.
UK Delivery Rules
UK distance-selling guidance requires online traders to disclose delivery arrangements, delivery costs and expected delivery timing before purchase.
It also provides that goods must generally be delivered within 30 days unless a different delivery arrangement has been agreed with the customer.
Our published standard estimated delivery timeframe is 15–20 calendar days.
Delayed Orders
If an order has not arrived by the end of the estimated delivery timeframe, customers may contact:
Please include the order number so that we can review available shipping information.
We may investigate with the relevant carrier or fulfilment provider where appropriate.
Material Delivery Delays
Where delivery becomes materially delayed, we will handle the order in accordance with applicable consumer law.
Nothing in this Shipping Policy is intended to remove a customer's statutory rights concerning delivery within an agreed or legally required period.
Customs and Cross-Border Logistics
Some orders may be transported through international logistics networks depending on product location, fulfilment arrangements and destination.
This may involve:
- International transportation;
- Customs clearance;
- Security checks;
- Import processing; or
- Local carrier handover.
Where mandatory taxes or charges must be disclosed or collected through checkout, they will be handled in accordance with applicable requirements.
Multiple Parcels
An order containing more than one item may occasionally be shipped in separate parcels.
This can occur where products are stored in different fulfilment facilities or where logistics requirements make separate dispatch more efficient.
Separate parcels may arrive on different days.
Where applicable, multiple tracking references may be issued.
Failed Delivery Attempts
Carriers may be unable to complete delivery if:
- Nobody is available to receive the parcel;
- Access to the property is restricted;
- The address is incomplete;
- The carrier cannot identify the delivery location; or
- Other delivery conditions prevent completion.
Depending on the carrier, the parcel may:
- Be held for collection;
- Be taken to a local facility;
- Be scheduled for another attempt; or
- Be returned to sender.
Customers should monitor available tracking information.
Unclaimed Parcels
Customers should collect parcels from designated collection points within the period required by the carrier.
If a parcel is returned because it was not collected, contact info@cheerprom.shop.
We will review the circumstances and applicable customer rights.
Incorrect Address
If a customer provides an incorrect address and the parcel has already been dispatched, we may be unable to redirect it.
Customers should contact us immediately when an address error is discovered.
We will make reasonable efforts to help, but successful redirection cannot be guaranteed after shipment.
Lost Parcels
If tracking or a carrier investigation indicates that a parcel has been lost, contact:
We will review the circumstances and, where appropriate, arrange a remedy consistent with the order and applicable legal requirements.
Customers will not be required to surrender statutory consumer rights merely because a carrier caused the loss.
Damaged Parcels
If a parcel arrives visibly damaged, customers should inspect the contents where reasonably possible.
If the product itself is damaged, contact:
Please provide:
- Order number;
- Description of the problem; and
- Photographs where reasonably available.
This can help us investigate the damage efficiently.
Missing Products
If an order is delivered but an item appears to be missing, customers should first check whether the order has been divided into multiple shipments.
If no additional parcel is expected, contact:
We will review the order and available fulfilment information.
Incorrect Product Received
If the product received is not the product ordered, contact us promptly.
Do not intentionally use an incorrect product beyond what is reasonably necessary to identify the mistake.
We will review the matter and provide an appropriate solution.
Delivery Confirmation
A carrier may record a parcel as delivered when it has been:
- Delivered directly to the recipient;
- Left in an authorised safe place;
- Accepted by another person at the address;
- Delivered according to customer instructions; or
- Otherwise completed in accordance with the carrier's delivery process.
If tracking shows "delivered" but the parcel cannot be found, customers should check:
- Around the delivery location;
- With other members of the household;
- With neighbours where appropriate;
- Building reception or management; and
- Any carrier delivery notification.
If the parcel remains missing, contact info@cheerprom.shop.
Order Changes and Cancellations
If a customer wishes to change or cancel an order before shipment, contact us as soon as possible.
We cannot guarantee that an order can be changed after processing or fulfilment has begun.
This operational limitation does not affect any statutory cancellation right that subsequently applies.
Returns
Delivery of an order does not affect any applicable right to request a return or cancellation.
Return procedures are explained separately in our Return and Refund Policy.
Shipping and Refunds
Standard shipping is free.
If an order qualifies for cancellation or refund under applicable law, refunds will be handled according to our Return and Refund Policy and mandatory statutory requirements.
Force Majeure and Events Outside Reasonable Control
Delivery may be affected by events outside our reasonable control, including:
- Natural disasters;
- Extreme weather;
- War;
- Civil disturbance;
- Government action;
- Transport shutdowns;
- Carrier network failures;
- Customs disruption;
- Epidemics or public-health restrictions;
- Labour disruption; and
- Major infrastructure failures.
Where such events occur, we will take reasonable steps to manage affected orders.
Nothing in this section removes statutory rights that cannot lawfully be excluded.
Customer Support
For questions concerning:
- Shipping;
- Tracking;
- Delivery;
- Missing parcels;
- Damaged shipments;
- Incorrect items;
- Address problems; or
- Delayed orders,
contact:
cheerprom.shop
Email: info@cheerprom.shop
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