Terms of service

These Terms of Service govern access to and use of cheerprom.shop and purchases made through the website.

Throughout these Terms, "we", "us" and "our" refer to the operator of cheerprom.shop, where appropriate.

By accessing the website or placing an order, customers agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded.

1. Online Store

cheerprom.shop provides an online retail platform through which customers may browse products and place orders.

Our ecommerce infrastructure may be supported by Shopify and independent service providers.

Shopify supports merchant publication of Terms of Service and other store policies through Shopify's policy settings.

2. Eligibility

By placing an order, a customer represents that they have the legal capacity necessary to enter into the transaction or otherwise have appropriate permission to do so.

Customers must not use the website for illegal or fraudulent purposes.

3. Accuracy of Information

Customers are responsible for providing accurate information when placing an order, including:

• Name;
• Email address;
• Billing information;
• Delivery information;
• Product selection; and
• Quantity.

We are not responsible for delays caused solely by inaccurate information supplied by the customer, subject always to applicable law and our own obligations.

4. Products

Products are offered subject to availability.

We make reasonable efforts to ensure product descriptions, images and other product information are useful and accurate.

Actual colour or appearance may vary slightly because of screen settings, photography, lighting and manufacturing variations.

This does not affect legal rights where goods are materially different from their description.

5. Prices

Prices are displayed through cheerprom.shop.

The applicable price is ordinarily the price shown at checkout when the customer submits an order.

Prices and promotions may change before purchase.

If an obvious technical or pricing error occurs, we may take reasonable corrective action where legally permitted.

6. Taxes and Charges

Applicable mandatory charges will be presented to the customer during the purchasing process where required.

Customers will have an opportunity to review the total order information before confirming payment.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

Receipt of an automated acknowledgement does not necessarily mean that the order has been finally accepted where further verification is reasonably required.

We may refuse or cancel an order where reasonably necessary, including because:

• A product is unavailable;
• Payment cannot be authorised;
• Information is materially incomplete;
• Fraud is reasonably suspected;
• An obvious pricing error occurred; or
• Fulfilment would be unlawful.

Where an order is cancelled after payment has been captured and the customer is entitled to a refund, the applicable amount will be refunded.

8. Payments

Customers must use an available authorised payment method.

Payments may be processed through independent payment providers.

Payment providers may separately process personal and financial information according to their own legal obligations and privacy practices.

9. Shipping

All orders receive free standard shipping.

Our estimated delivery timeframe is 15–20 calendar days.

Additional information is contained in our Shipping Policy.

UK distance-selling guidance requires traders to provide delivery arrangements, costs and expected delivery timing before the order is placed.

10. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Delivery estimates are not guarantees where delays result from circumstances outside our reasonable control.

However, nothing in these Terms limits any statutory rights relating to late or failed delivery.

UK guidance provides a 30-day default delivery rule unless a different delivery period is agreed with the consumer. Here, our stated estimated delivery period is 15–20 calendar days.

11. Cancellation Rights

Qualifying UK consumers have statutory cancellation rights in relation to many online purchases.

For eligible goods, the cancellation period is generally 14 days after delivery.

Customers generally then have a further 14 days after notifying the trader to return the goods.

Further information is contained in our Return and Refund Policy.

12. Exceptions to Cancellation Rights

Applicable statutory exceptions may apply to categories such as:

• Personalised goods;
• Goods made to individual specifications;
• Certain perishable goods;
• Certain sealed hygiene products after opening; and
• Other legally exempt products.

These exceptions relate to change-of-mind cancellation rights and do not remove rights concerning faulty or non-conforming products.

13. Faulty Goods

Products supplied to consumers must comply with applicable statutory standards.

If a product is faulty, not as described or otherwise does not conform to the contract, the customer may have rights to a refund, repair, replacement or other statutory remedy depending on the circumstances.

Contact us at info@cheerprom.shop if a product problem occurs.

14. Returns

Our Return and Refund Policy forms part of the information governing purchases from cheerprom.shop.

Customers should review that policy before ordering.

Nothing in the return policy overrides mandatory legal rights.

15. Promotions

Promotional offers may be subject to specific conditions stated when the promotion is offered.

Promotions may:

• Apply for a limited period;
• Apply only to selected products;
• Require a promotion code;
• Have purchase requirements; or
• Be unavailable with other offers.

Promotion conditions will not remove mandatory statutory rights.

16. Website Availability

We aim to keep cheerprom.shop reasonably accessible.

However, access may occasionally be interrupted because of:

• Maintenance;
• Technical problems;
• Security issues;
• Third-party service failures;
• Internet outages; or
• Circumstances beyond our reasonable control.

We do not guarantee continuous or error-free availability.

17. Changes to Website Content

We may update, modify or remove website content from time to time.

This may include:

• Product descriptions;
• Images;
• Prices;
• Availability;
• Features; and
• Store information.

Changes made after a contract has been formed will not remove contractual or statutory rights that already apply.

18. Intellectual Property

Unless otherwise stated, website materials may be protected by applicable intellectual-property laws.

Such materials may include:

• Text;
• Store graphics;
• Logos;
• Page layouts;
• Product presentation;
• Photographs; and
• Other website content.

Customers may use the website for lawful personal shopping purposes.

Website content must not be copied, reproduced, distributed, exploited commercially or used unlawfully without appropriate permission.

19. Third-Party Services

Our website may integrate third-party services such as:

• Payment gateways;
• Delivery providers;
• Analytics services;
• Social-media functionality; and
• Ecommerce technology.

We are not responsible for acts of independent third parties outside our reasonable control, except where law provides otherwise.

20. Third-Party Links

Links to independent external websites may be provided for convenience.

A link does not automatically constitute endorsement.

Customers should review the applicable terms and privacy policies of third-party websites.

21. Prohibited Activities

Users must not:

• Use the website unlawfully;
• Attempt fraud;
• Introduce malware;
• Circumvent security controls;
• Attempt unauthorised access;
• Scrape the website unlawfully;
• Interfere with website operation;
• Impersonate another person;
• Submit deliberately false information; or
• Infringe intellectual-property rights.

22. Fraud Prevention

We may use reasonable fraud-prevention measures.

Orders may be held or cancelled where there is reasonable evidence of payment fraud, identity misuse or other unlawful activity.

Any such decision will be made subject to applicable legal requirements.

23. Disclaimer

We make reasonable efforts to maintain accurate information and reliable website operation.

To the maximum extent permitted by law, we do not guarantee that the website will always be free of technical defects or temporary interruption.

Nothing in this section excludes liability that cannot lawfully be excluded.

24. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict:

• Mandatory consumer rights;
• Liability for fraud or fraudulent misrepresentation;
• Liability for death or personal injury caused by negligence where it cannot legally be excluded; or
• Any other liability that law prohibits us from excluding.

For losses that may lawfully be limited, liability will be determined in accordance with applicable law.

25. Indemnity

To the extent permitted by law, users may be responsible for losses reasonably resulting from their unlawful misuse of the website or deliberate infringement of another person's rights.

This provision does not impose liability on consumers where doing so would be unfair or unlawful.

26. Privacy

Use of personal information is governed by our Privacy Policy.

Customers should review that policy to understand how personal information may be collected and used.

27. Electronic Communications

By using cheerprom.shop, customers acknowledge that order confirmations, shipping updates, customer-service communications and other transaction-related information may be delivered electronically.

Marketing communications will be handled separately in accordance with applicable requirements.

28. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

29. No Waiver

Failure to enforce a provision immediately does not necessarily constitute a waiver of the right to enforce it later.

30. Changes to These Terms

We may update these Terms from time to time.

The version applying to a purchase will normally be the version in effect when the relevant order is placed, except where applicable law requires otherwise.

31. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory rules protecting consumers in the jurisdiction in which they reside.

Nothing in this section deprives a consumer of mandatory legal protections.

32. Contact

Questions about these Terms may be sent to:

cheerprom.shop
Email: info@cheerprom.shop